Location: Flint, MI
Name: Ron Poulton
Phone: (207) 312-4371
Internal Position Title: Center Medical Specialist (CMS)
We’re Grifols, an international plasma manufacturer
headquartered in Barcelona, Spain. We serve healthcare professionals and
patients in over 90 countries, have an unmatched record of product safety, and
are the largest plasmapheresis company in the world. We offer full healthcare
benefits, tuition reimbursement, and some of our Academy courses even count for
If you enjoy providing excellent customer service in an
environment built around teamwork and trust, then consider furthering your
career with us as a Center Medical Specialist!
Please read on ...
Under the supervision of the Medical/Laboratory Director
and Center Management ensure donor suitability, product integrity and the
continued good health of donors through the compliance with Food and Drug
Administration (FDA) regulations and Standard Operating Procedure (SOP) Manual
Primary responsibilities for role:
Promote customer satisfaction through
appropriate interaction and responsiveness to customer needs.
Builds rapport with donors to ensure overall
customer satisfaction with the center to support long term donation.
Selection of suitable plasmapheresis donors by performing
physical examinations and taking medical histories on all donors through the
use of FDA approved Standard Operating Procedure (SOP) Manual, current State
and Federal guidelines, OSHA, CLIA, CGMP, all internal company procedures and
personal education and experience.
Responsible for donor awareness to potential
Administration of donor consent form.
Provides Donor education on trends identified
regarding general health assessment completed at the Center.
Provides counseling to Donors regarding
unacceptable test results.
Evaluates and manages donor injuries and adverse
Performs evaluations of any history of illness
or medications to ensure continued donor suitability.
Ensures Donor medical information is complete
and accurate prior to donation.
Review of donor screening test to ensure
eligibility of continued donation.
Assists in employee training and coaching
regarding medical SOPs as necessary.
Assists with the administration of employee
Hepatitis Vaccine program.
Maintain supplies necessary to perform job
Maintains and ensures proper sanitation and
cleaning of equipment and work areas between donors.
Ensures Donor and Staff confidentiality.
Reports all unsafe situations or conditions to
Perform other duties as required.
This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Managers and supervisors may assign other duties as needed.
Additional Responsibilities: Works under direct supervision until fully trained and then general supervision once trained. Handles all levels of medical issues in the center and may review complex cases with Medical Operations Supervisor or Center Medical Director. May direct or administer a hyper immune program. May assist or lead the administration of the employee Hepatitis and Flu Vaccine program. May assist with company research trials.
Educated and currently certified/licensed in the state of
employment and according to state requirements as an Advanced Emergency Medical
Technician (or equivalent), Licensed Practical Nurse, Licensed Vocation Nurse,
Paramedic or Registered Nurse, Nurse Practitioners or Physician Assistant.
Current CPR certification required.
A Traveling CMS is required to be a Designated Trainer
for medical and may require multi-platform SOP training and a multi-state
Requires 6 months of related experience providing medical care and assessing
patients. Plasma or whole blood experience preferred.
Knowledge, Skills, and
Abilities: Strong assessment skills with the
ability to handle all donor suitability determinations. Excellent customer service and interpersonal
skills. Good understanding of both
verbal and written English. Where
applicable written and verbal bi-lingual skills. Ability to understand and follow SOPs and
protocols. The ability to organize, prioritize and complete daily, weekly and
monthly tasks in a high-paced, highly-regulated environment following strict
protocols in regards to audits and detailed documentation. Has the skills to delegate when
appropriate. Computer proficient in web
based training and Word.
Occupational Demands Form
#75: Work is performed in a
plasma center. Exposure to biological
fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory
equipment. Exposure to extreme cold
below 32 degrees F while performing functions in plasma freezers. Personal protective equipment required such
as protective eyewear, garments, gloves and cold-gear. Work is performed both standing and sitting
for up to 2 to 4 hours per day each. The
position does require bending and twisting of neck up from 1 to 2 hours per
day. Frequent hand movement of both
hands with the ability to make fast, simple, movements of the fingers, hands,
and wrists. Ability to make precise
coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement; may squat, crouch or
sit on one's heels on rare occasion.
Occasionally walks, bends and twists at waist. Light lifting of 15lbs.
with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision
and far vision correctable in one eye to 20/30 and to 20/100 in the other
eye. Able to communicate information and
ideas so others will understand; with the ability to listen to and understand
information and ideas presented through spoken words and sentences. Works independently and within guidance of
oral or written instructions. Performs a wide range of tasks as dictated by
variable demands and changing conditions.
Relates sensitive information to diverse groups.